Clare Ducksbury is an inspirational leader, an advanced thought-leader in the mass claims/class actions space, and most importantly, a pioneering leader who strives to educate her team to progress collective action knowledge and expertise within their respective disciplines. Clare is a people person with a particular focus on ensuring the core values of Case Pilots are reflected in everything her team does. She encourages her team to take accountability for the work they manage, resulting in several employees developing into influential leaders, safe in the knowledge that they are supported in exploring the full extent of their capabilities.  

As Founder and CEO of Case Pilots, Clare continuously strives to grow not only Case Pilots’ offering within the mass claims/class actions arena but also the level of understanding, and meaningful connections, within the space. Clare has been relentless in her vision for efficient use and management of data in the context of collective actions to ensure the accurate storytelling of the individual claimant, with the people or businesses who have been wronged placed front of mind in all the work undertaken by Case Pilots. Her vision for Case Pilots has always been to provide a comprehensive service for cases involving mass claims, that focuses primarily on the interests of the claimants. She is consistently one step ahead of the curve and is progressive in her plans for the future of the business, both in respect of the portfolio of services offered to legal professions and internal growth. The numbers speak for themselves; Case Pilots’ workforce grew by 433% during the pandemic due to an increased appetite for the invaluable services Case Pilots can provide – whilst, the list of business contacts rose by 877%. Most importantly, Clare is entrepreneurial, transparent and a positive thinker, always striving to reach the next milestone for the business.

Over the course of 24+ years, Clare has been instrumental in the administration of various high-profile and significant collective actions, including international Holocaust reparation programs (in Switzerland, the UK and the US); the landmark Birmingham City Council equal pay ruling; the groundbreaking settlement in the marine hose antitrust case (on behalf of all European purchasers); and more recently driving the strategic direction of the administration of UK class actions filed at the Competition Appeal Tribunal.

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